#1 2020-09-13 19:22:53

MagdaPorte
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From: Switzerland, Trimstein
Registered: 2020-09-11
Posts: 4

Business Systems

Directory listings   Business Systems .
9 October 2019    Go Back     Contact Centre Supplier  Directory .
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Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, AI and Agent Blended Communications, Artificial Intelligence, Back Office, Blending Solutions, Call Back, Call Handling, Call Recording, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, Customer Experience, Customer Feedback, Customer Satisfaction, Data Management, Employee Satisfaction, Gamification, Hosted Solutions, IVR, Mobile Solutions, Omni-Channel, PCI Compliance, Predictive Outbound Dialling, Proactive Customer Contact, Process  Automation , Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Screen Recording, Self Service, Skill Based Routing, Technology, Unified Communications, Virtual Agents & Chatbots, Voice of the Customer, Voice Recording, Workforce Management, Workforce Optimisation.
Business Systems.
At Business Systems we have been specialising in Workforce Optimisation and customer insight  technologies  for over thirty years.
Our  solutions  encompass: Call Recording and Analytics of Customer Interactions and Feedback.
Cloud  Contact  Centre.
Quality  Monitoring .
Workforce  Management .
Back Office Workforce Optimisation.
Robotic Process Automation.
We represent some of the most recognised global innovators in the industry (including NICE, Calabrio and Red Box) adding value to every project by ensuring streamlined integration and deployment with one of the largest Workforce Optimisation consultant teams in the UK.
We also pride ourselves on our large Professional Services teams who support our customers from our UK offices in the City, Greater London and Scotland, with a proven track record of meeting 99.999% of all Service Level Agreements.
Business Continuity & Disaster Recovery in the Contact Centre.
Posted on 25 August 2020     Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS.
Posted on 14 August 2020     Business Continuity & Disaster Recovery in the Contact Centre.
Posted on 13 July 2020     How to Manage A Gradual Return To The Contact Centre.
Posted on 3 July 2020     Navigating & Adapting Your Contact Centre for the Future.
Posted on 26 May 2020     Checklist: Managing Work-from-Home Contact Centre Agents.
Posted on 12 May 2020     Empowering Your Contact Centre During A Time of Instability.
Posted on 6 May 2020     Combating Challenges In The Contact Centre During COVID-19.
Posted on 17 April 2020     What does the reality of homeworking mean for Contact Centres?.

Posted on 15 April 2020     Top 10 Tips For The Modern Contact Centre – Business Systems

Posted on 9 April 2020     Real-Time Adherence – Help You Manage Your Workforce Remotely.
Posted on 30 March 2020     Manage Remote Contact Centre Agents During COVID-19.

Posted on 25 March 2020     Cloud9 + Business Systems = Compliant Voice Recording
Posted on 9 March 2020     Business Systems Shortlisted for Major Sector Awards

Posted on 29 January 2020     Preparing Your Contact Centre for a Complex 2020.
Posted on 17 January 2020     White Paper: Customer Service Performance Checklist.
Posted on 8 January 2020     Empowering Your Staff with Workforce Management.
Posted on 23 October 2019     Solving the Puzzle of the Call Recording Maze.
Posted on 9 September 2019     Your Six Step Plan to Robot-Powered Productivity.

Posted on 22 August 2019     Business Systems Awarded Place on G-Cloud 11

Posted on 31 July 2019     WFO Can Help Contact Centres with Conduct Risk.
Posted on 22 May 2019     Deeper Performance Insight is Achievable Contact Centre KPI.

Posted on 13 May 2019     Demand Soars for Business Systems Wordwatch

Posted on 8 May 2019     Why Blending Should Be a Priority in the Contact Centre.
Posted on 11 February 2019     IC24 Selects NICE to Lower Contact Centre Costs.
Posted on 7 February 2019     Humans and the Robots: Extend the Value of RPA.
Posted on 5 November 2018     Maintaining a Positive Culture in the Contact Centre.

Posted on 16 October 2018     Business Systems Gain G-Cloud 10 Certification

Posted on 11 July 2018     10 Reasons to Consider Hosted Workforce Management.

Posted on 9 July 2018     Business Systems Awarded ‘Partner of the Year’ 2018 by NICE
Posted on 3 July 2018     Business Systems – Call Quality Monitoring Webinar – 2017

Posted on 1 November 2017     White Paper: Extracting Calls from Old Call Recorders Checklist.
Posted on 1 November 2017     Increase demand for GDPR & MiFIS II Compliance Solutions.

Posted on 29 September 2017     Business Systems – The State of Quality Monitoring 2017

Posted on 27 June 2017     Bringing Quality Monitoring To The Contact Centre.
Posted on 31 May 2017     Business Systems – Automation in Customer Service.
Posted on 21 April 2017     Business Systems wins Compliance Project award.
Posted on 5 April 2017     The Customer Service Pulse for Robotic Process Automation.
Posted on 9 March 2017     The State of Workforce Management in Contact Centres – 2017.

Posted on 21 February 2017     Business Systems Announced Finalist at FStech Awards

Posted on 10 January 2017     WFM: Is Employee Engagement Part of the Picture?.
Posted on 2 December 2016     Webinar: WFM Employee Engagement – Why it matters.
Posted on 21 November 2016     Equinity & Dekra Finalists at ECCCSA Awards 2016.

Posted on 12 October 2016     Business Systems Vocal WordWatch Award Winner

Posted on 21 September 2016     Business Systems and Wilmac Strengthen Global Support Alliance.
Posted on 14 September 2016     Calls May Be Recorded For Training & Quality Purposes.
Posted on 5 September 2016     The State of Quality Monitoring in the Contact Centre.
Posted on 20 July 2016     WFM vs EXCEL Which Planning Tool is Best for your Operation?.
Posted on 6 July 2016     Quality Monitoring Survey – Be part of it!.
Posted on 11 May 2016     Business Systems partner with Wilmac to form Global Partnership.
Posted on 20 April 2016     Webinar: Scheduling your way to Service Excellence in the Housing Market.
Posted on 13 April 2016     Workforce Management in UK contact centre Survey.
Posted on 8 March 2016     Business Systems enhance call recording portfolio.
Posted on 19 January 2016     How Contact Centres Are Using Workforce Management Technology.
Posted on 3 November 2015     What Should you expect from a WFM Solution?.

Posted on 13 October 2015     Business Systems at Customer Contact Expo 2015

Posted on 17 September 2015     Call evaluation slips down list of priorities for contact centres.
Posted on 28 April 2015     How Contact Centres are using Quality Monitoring.
Posted on 16 April 2015     Does your relationship with Quality Monitoring pass the test?.
Posted on 10 March 2015     Contact centres have low expectations for social media according to Business Systems.
Posted on 6 February 2015     Business Systems: Contact Centres put improving sales at bottom of the list according to Report.
Posted on 30 January 2015     Customer Service Technology shunned by Contact Centres.
Posted on 23 January 2015     What customer service challenges will you face in 2015?.
Posted on 27 November 2014     Business Systems adds real-time Business Intelligence module to WFO offering.
Posted on 23 September 2014     Everything you need to know about voice biometrics.
Posted on 28 August 2014     Betfred places a safe bet on Business Systems.
Posted on 12 August 2014     Hexagon Housing unlock potential of call recording.
Posted on 16 July 2014     Hillarys made-to-measure quality approach extends to customer service.
Posted on 17 June 2014                   Tags.
Business Systems.
Call Centre.
Contact Centre.
Contact Information.
Address 462 London Road, Isleworth, Middlesex.
TW7 4ED.
United Kingdom.
Phone 0208 326 8326.
Email  [email protected]
Website  http://www.businesssystemsuk.com.
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